11-05-2023 12:33 PM
The print quality is not good only with the pgbk ink. It's streaking and when I print shipping labels the post office is having a hard time reading with the scanner. I've changed the ink and done several cleans and a deep cleaning and still having the issues. Any help or solutions would be appreciated. Thanks!
11-05-2023 12:40 PM
Hello!
So that the Community can help you better, we will need to know more information.
Do you see any error messages?
Which version of Windows or macOS are you using?
How do you connect to your printer (USB or WiFi)?
Any other details you'd like to give will only help the Community better understand your issue.
If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.
If you're outside the USA, please click HERE to find support options in your country.
Thanks, and have a great day!
11-08-2023 06:07 PM
No error messages
Windows 11
connected to wifi
12-12-2023 01:53 PM
Hi,
Please click HERE for the steps to print a nozzle check. Once it prints, please take a picture and attach it to your reply.
We look forward to hearing back from you.
12-12-2023 07:44 PM
12-13-2023 12:43 PM
Hi shanni77,
Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your product and then the Get Service & Support button.
When that page loads, click on either the Phone Support button or the Chat Support button.
05-20-2024 06:10 PM
I've had this problem ever since I've had this printer. Did you ever find anything out from the support people?
FWIW, I tried following the above instructions, wasting plenty time filling out forms, only to be sold support for the printer. Nope.
FWIW again, this Canon printer is a dog. Ink was wicked expensive when the printer came out, but reviewers thought that the price would evenutally drop. Nope.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
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