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Pixma TS6220 showing ''Canon'' on display


Good day,

I own a TS6220 printer. I just moved my printer from a table to another one, and now when I turn the printer on, the display only shows ''Canon'' and it stops there. When I moved the printer, it was already off, I unplugged it, moved it and replugged it.

I let it rest for a whole night, unplugged it and pressed the power on button many times without any success. I even try to remove and unplug the power supply unit again without any change.

Anyone have a solution for this issue. Taking the printer apart is ok for me.

Thanks, Denis.


Product Expert
Product Expert

Hi DLabCanon,

Based on your description of the issue that you are experiencing, it would appear that your PIXMA TS6220 would require service.  If your PIXMA TS6220 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

If your PIXMA TS6220 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.




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