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Pixma TS5300 not printing what’s on page.

Hippiechick555
Apprentice

My printer is not printing what is shown in print preview. In some cases, it’s printing nothing at all. A blank page. Some instances, it prints partial portions of what is supposed to be printed. I have tried troubleshooting, cleaning, aligning and I cannot seem to fix the problem. And it’s impossible to reach anyone on the phone at Canon USA. Can anyone help me fix this problem?

5 REPLIES 5

Danny
Moderator
Moderator

Hi, Hippiechick555!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof) and which applications you're printing from. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Hi, Danny. It’s IOS 15.7. 

thank you. 

Now IOS 16. ☺️

The print prexiew shows everything correctly but the printer only actually prints portions of the page. 

Hi Hippiechick555,

Please follow the steps on this page to print a Nozzle check:

https://ij.manual.canon/ij/webmanual/Manual/All/TS5300%20series/EN/UG/ug-133.html

Once printed, please compare your printout with the example on this page:

https://ij.manual.canon/ij/webmanual/Manual/All/TS5300%20series/EN/UG/ug-134.html

If you are missing the grid at the top or any of the color bars, please make sure that each ink tank contains ink.  When you have confirmed that, the next step would be to perform 2 deep cleanings:

https://ij.manual.canon/ij/webmanual/Manual/All/TS5300%20series/EN/UG/ug-136.html

After the cleanings are complete, please print another Nozzle check:

https://ij.manual.canon/ij/webmanual/Manual/All/TS5300%20series/EN/UG/ug-133.html

If the Nozzle check still does not print correctly, your PIXMA TS5320 would require service.

If your PIXMA TS5320 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your PIXMA TS5320 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.



 

 

 

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