Pixma TS3125 Black ink light on after cartridge change

[dixonpete]

The black ink light was flashing before I changed out both black and colour cartridges for new. Now it's still on, just not flashing. Printer won't print. This is the first set of cartridges for this printer, I purchased 245XL and 246XL from Walmart.

I understand it might have something to do with resetting the ink levels but I don't know how to do that for this printer. I found a video from the TS3120 but I think the button layout on the interface is different.

How do I fix this?

[Patrick · Accepted solution]

Hi dixonpete,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

[dixonpete]

Thanks for the phone number. Canon is sending a replacement cartridge.