Pixma TS 5050 scanner does not produce image

[Peter16]

Using a MacBook Pro, with updated driver, TS5050 printer prints OK; wifi connection good; scanner used to operate fine but now overview operation does not produce an image. How to fix?

[SamanthaW]

Hi!

To have a better understanding of your issue, please let everyone know the operating system on your Mac.

If this is a time-sensitive matter, please check out your other support options here.

Thanks! 

[Peter16]

The MAC OS is Big Sur 11.7.6