08-14-2024 12:18 AM
My 2 year old Pixma TR8620a inkjet printer is connected to my Windows desktop PC via USB printer cable. The other day, it stopped working and the following error message was displayed: "USB Device Not Recognized. The last USB device you connected to this computer malfunctioned, and Windows does not recognize it." I tried using other USB ports. I tried using a new USB printer cable. I tried downloading and installing the latest printer driver from the Canon support website. I tried turning the PC off and on again. Nothing has made a difference. Any thoughts would be greatly appreciated.
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06/06/2024: New firmware updates are available.
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03/26/2024: New firmware updates are available.
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