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Pixma TR4520 Will Not Scan

ddachtera
Contributor

Scan Utility complains that it can't find the scanner. Printer is on. Printer is connected (USB only). Printer can print. Document is loaded. ScanGear reports this error code: 5,156,69. Any ideas?

OS is Windows 7 Pro 64-bit. Downloaded the latest drivers, installed and rebooted. No change. Norton 360 is in use - should not effect USB (should it?).

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi ddachtera,

 

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com



 

 

 

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