Pixma TR4520 Will Not Scan

[ddachtera]

Scan Utility complains that it can't find the scanner. Printer is on. Printer is connected (USB only). Printer can print. Document is loaded. ScanGear reports this error code: 5,156,69. Any ideas?

OS is Windows 7 Pro 64-bit. Downloaded the latest drivers, installed and rebooted. No change. Norton 360 is in use - should not effect USB (should it?).

[Patrick]

Hi ddachtera,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com