Hi genevievewirth,
When the printer will not power on, we recommend the following:
1. Ensure that the power cord is plugged securely into the printer, as the cord may have slightly become disconnected and prevented full power to be received by the printer.
2. Ensure that the printer is plugged directly into a wall outlet instead of going through a surge protector that is plugged into a wall outlet, as sometimes ports on a surge protector may no longer work, even if other ports on the protector do work.
3. Unplug the power cord from the back of the printer and from the wall outlet/surge protector and leave them out for at least 10 minutes, then plug it back in to try and reset the printer.
4. Try plugging the printer into another power outlet in a different area of the room, or another room if possible.
5. If you have another power cord you can use with the printer, please see if using that power cord will allow the printer to
power on.
If the printer still wont power on it would require service. Since the printer is out of warranty, you have the option to take the printer to any local printer shops in your area. You also qualify for our Canon Upgrade Program.
This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. We will also include free ground shipping with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 seven days a week, 8 AM to midnight EST. Let them know you have been working with technical support and that the Canon Upgrade Program was offered.
