Canon Community

bocaboy · ‎01-07-2018

My Pixma MX922 has suddenly started printing nothing but blank pages. It doesn't matter whether I try and print on letter or photo paper. I've done a dozen deep cleanings to no avail. I went on YouTube to learn how to remove and clean the print head. Still no difference.

This printer is only 2½ years old. I'm astounded that it has stopped working, especially since I thought Canon was a premium brand. I've Googled the problem and I'm really surprised how wide spread it is. What I'm trying to find out is if anyone has ever solved the problem, or whether this is another $85 down the toilet.

I've talked to Tech Support and they suggested a new print head. As I said, I removed and cleaned the print head and still got nothing but blank pages. I don't want to throw good money after bad, especially since I've yet to read of one user who replaced the print head and fixed the problem.

So, the question is open to this fine forum: has anyone actually fixed the problem of a Pixma MX922 printing blank pages? If you'd be kind enough to share the solution, I'd sure appreciate it, as I'm sure many others would as well.

Thanks to all!

kereynolds · ‎01-31-2018

I have had the same problem from time to time. It just happened again. This time after trying a number of suggestions, I removed the ink cartridges and put them back in. Turned off the printer and turned it back on. It tried to copy a document and it printed. I then tried print from the computer and it worked. Go figure!

Canon needs to do a better job of resolving this issue. It's a real nuisance!

kereynolds · ‎02-20-2018

I just tried my own fix. This time it didn't work.

celmarch08 · ‎02-20-2018

(not mx922 but...) I just bought my Pixma MG3620 a week ago and just set it up on Saturday. And already I'm having the issue where I can NOT print photos. (the whole reason why I bought the printer in the first place)

I am so annoyed right now, kmt.

TimothyW1686 · ‎02-22-2018

I had an issue simlar to this...

It started spitting out blank paper but not just one or two it went though the whole entire tray of like 100 sheets or more I just figured it was a fluke.

Well few days after I made a copy of something and then I left the house, I came back home to hear my printer running and I looked and what do I see?

My printer had again spit out all 100 + sheets of paper except this time it also printed what I had just copied even though I specificed only ONE copy so because of that I had to throw away over 100 sheets of printer paper

Itshouldjuswork · ‎03-01-2018

I have the same problem, blanks pages. It sounds like it is printing but no ink. Well, the following is not a total break through but it might lend a clue. In copy mode, change the intensity from Auto to +1, it prints but still not from an application. So, I believe there is hope.

partt · ‎03-04-2018

I fixed the probme by going to printer setting on the computer and wnt ot "Main" and change the print quality from standard to high. I made it the default settings.

PDIT · ‎03-05-2018

I have seen this problem with many of the Canon 5 & 6 cartridge inkjet printer models. The symptom is that the printer suddenly stops printing ink onto the page even though the cartridges all contain ink and the print-head is not blocked. By suddenly, I mean one printjob prints perfect and the next is totally blank. Printing out a nozzle test also results in a completely blank page.

This appears to be a software issue and I have rectified this many times on multiple printers using the following method to "reboot" the software after clearing the internal memory. Note this does NOT apply if printhead is blocked with dried ink!

Open the access to the cartridges with the printer on.
Remove all the cartridges
Pull the power cable and USB cable from the printer to trun it off leaving the printhead in position
Press and hold the power button to clear any remaining charge from the powerpack
Pull or lift the retaining bar from the printhead cradle and remove the printhead
Check for damage or foreign objects like pieces of paper just in case!
Replace printhead and return retaining bar to lock position
Replace cartridges
Close access cover
Reconnect printer to power cord. (at least 1 minute should have elapsed since step 4.)
Turn printer on
Navigate to setup menu and print a nozzle test page. If all ok continue. If still blank then try the above again or call canon support or just give up on this printer.
If test page is showing some or all test bars then the memory problem has been solved.
Reconnect USB cable if used.

Note that steps 5-7 are not always necessary but it does force the printer to go through additional boot-up sequence and seems to be neccessary sometimes.

Good luck!

kevkbut · ‎03-13-2018

I have the same problem, worked fine one day, completely blank pages the next, and I have tried all these steps mentioned and then some.

The only clue I have is that while performing the "Print Head Alignment" maintence function, I get the "Auto Head align has Failed", Support Code 2500.

I searched for a resolution for that on the forum and tried their suggestion of Manually align the print head, which still failed.

Any other ideas? I reached out to Canon via email and they sent back a generic, "Do you know if your ink cartidges are loaded correctly..." email, no help even after I explained all the steps I had already tried.

Frustrated...

bocaboy · ‎03-13-2018

I hate to sound so cynical, but Support doesn't know why this is happening, so they revert to a script that's an equivalent of, "Is it plugged in, is it turned on?"

I've reached the conclusion that this is simply bad engineering. I also think it was brought on by not using genuine Canon cartridges. With regret, I threw my printer in the garbage as it wasn't printing at all and was simply worthless. I decided to speak to Canon with my wallet and purchased an Epson as a replacement. I won't invest my hard earned money in Canon again.