01-16-2016 02:57 PM
I just bought a PIXMA MX922. I also already have a PIXMA MX892 that I've been using for some time. I run Windows 10 64 bit on both of my laptops. After I successfull installed the new MX922 on my laptop over a wireless connection, it would not respond when I attempted to print a test page. - Error 'Printer not responding' Unfortunately, I also could no longer print to my MX892 either and got the same message. I uninstalled the printer, downloaded the driver from the Canon website to make sure I had the most recent version and then installed again with the same results. I then uninstalled the MX922 again and attempted to use my MX892, but still the same results. I, of course, restarted the machine between these steps. I then uninstalled the MX892 and downloaded the latest drivers from Canon and installed those, but no luck. I seem to be dead in the water with both printers now.
How can I clean up my system to attempt to just start from scratch or advice on where to go from here?
01-21-2016 04:33 AM
Hi iverhaegen,
It is recommended that you contact live technical support for assistance by calling 1-866-261-9362, Monday - Friday from 10:00 a.m. - 10:00 p.m. ET (excluding holidays). Real-time feedback during a live technical support call would be very beneficial in this case. There is NO charge for this call.
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