05-16-2020 01:53 PM
I've had my Multifunction for a while and am using with with the Canon scanning software on my Macbook Air running OS X Catalina 10.15.4.
Since the update to Catalina, I have noticed that if I scan a document, then change the settings for another document, when I click on the scan button, nothing happens. I have to quit the application and then scan. The changes to the settings were saved with the last running of the App, I just couldn't scan until I quit.
Any suggestions?
Thanks.
05-17-2020 11:18 AM
Greetings,
What we hear from a lot of MAC users:
Printer has been working fine / normally, then after one or more OS upgrades some functions start to become problematic, unreliable or deteriorate.
This is often due to the architectural differences between old / new versions of Mac OS and drivers. If you've been using MAC OS for a while, then you know how different Catalina is in comparison to Mojave.
What I would recommend:
Remove the printer from Apple menu > System Preferences > Printers and Scanners.
If no other printers are installed, then "Reset The Printing System" (Control+Right-Click)
Now uninstall all Canon related software, then restart.
Now reinstall the device using the Catalina CUPS and Scanner drivers:
This seems to help in the majority of cases where orphaned files and lingering remnants cause odd or undesired behaviors.
~Rick
Bay Area - CA
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05-17-2020 03:19 PM
Thank you for your suggestion. I will try it.
Nice to meet someone with more than 1900 times my experience on the "Boards."
Matt
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