10-18-2021 10:51 AM - edited 10-18-2021 10:51 AM
Brand new canon branded compatible ink cartriges. Upon install they don't light up despite clicking into place, and the printer displays support code 1660 for all ink cartriges. I've reset the cartiges multiple times and cleaned them. I'd appreciate any help troubleshooting!
11-09-2021 03:11 PM
Hi,
Canon recommends only using Canon brand ink. Sometimes with Canon compatible third party cartridges, the ink may not be detected correctly. You can try holding down the stop button on the printer for 5 seconds to see if the error will clear.
11-09-2021 03:13 PM - edited 11-09-2021 03:13 PM
As I said in my original post, I'm using canon brand ink. I've tried holding the stop button but the error doesn't clear.
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