Yesterday on May 9, 2017, I had a paper jam and I received this error code 1311. I removed all the paper and it will not disappear. I tried all the steps recommended in the Canon manual. Still nothing. I called Canon support at Phone Number Removed looking for assistance. All I got was a technician that stated that my network is contaminated and that I would need to fix this issue first before trying to fix the printer. He told me to get a network security software called OnyX. I went online and did install it and applied it to my computer. So, I called back today May 10, 2017, and the technician told me that my network is still contaminated and that I would need to REMOVE ALL THE JUNK FILES and REINSTALL THE DRIVER PACKAGE and that only a technician can do it. He said that a technician can do it for $89.99 and suggest that I get a one-year subscription for PC MAX for network security for $109.99. I asked him if I can just purchase a new printer and use it. He said "NO" because my network is contaminated. I told him that THIS IS A SCAM! I tell him that you guys are forcefully not assisting me and telling me that I would need these things to repair my printer which is more than what I paid for my printer! Check this out! The technician wrote in detail what I needed in my TextEdit app and when I said I need to think about it, he erased it. I asked him "Why did he erase that?" I need it for reference. He said, "Why would you need it if you don't want the service!" I was so irate, I told him that I am through with him and with Canon. So, right after I got off the phone I go over to my Samsung inkjet and print something and it works fine. I believe Canon is running this scam to not help us unless we purchase a service from them. I WILL NEVER USE A CANON PRODUCT AGAIN! THIS IS A TERRIBLE WAY TO DO BUSINESS, CANON! SHAME ON YOU!!!
