Pixma MX870 Will not scan.. Window says to set PC to start scanning. How do I do this please?

[CCC70]

I am connecting my printer via USB port.  I can print, but cannot scan a photo I need.  The window comes up saying to "set PC to start scanning.  Please, NEED this picture, how do I set it up please!  Thank you so very much.

[Danny]

Hi, CCC70!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, our US-based technical support team is standing by ready to help 24/7 via email at http://Canon.us/SupportCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT). We also encourage you to check out our Knowledge Base at that same link for answers to common questions.

Thanks and have a great day!

[Michael]

Hello.

Make sure that the MP Navigator program has been installed on your computer.  Visit the following link to download the program if necessary:

MX870 series Drivers & Downloads

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