Pixma MX492 Can't Initiate Scanning

[LGB2]

Hello: 

I used to be able to scan using the MyImages tool bar then I had to use the IJ Utility bar and now I can't scan at all. In the past I have downloaded unistalled and reinstalled the appropriate drivers every time I used the scanner. I try to find the problem through the user manual but to no avail. Please help. 

My computer is operating on Windows 10. 

[shadowsports]

Greetings,

Could the problem be how the printer is connected..  and to what?

Start here:

https://ugp01.c-ij.com/ij/webmanual/Manual/W/MX490%20series/EN/CNT/CNT_Myprinter_Trouble.html

[LGB2]

Thank you I will work on it and will post my results.