05-28-2020 09:28 AM
Hello,
My Pixma MX490 printed once successfully. Now, it keeps saying there's an error, but doesn't indicate what the error is. The printer is connected wirelessly. Any suggests?
Thanks!
05-28-2020 09:36 AM
Hello!
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05-28-2020 10:52 AM - edited 05-28-2020 10:53 AM
List of error codes for the MX490...
https://ugp01.c-ij.com/ij/webmanual/ErrorCode/MX490%20series/EN/ERR/err_contents0100.html
In addition to what Stephen asked for.... We have to know what the error is in order to help or suggest how to fix. Lights blinking, something??
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
05-28-2020 09:42 PM
Sorry for being such a noob, but where do I see the error code? It's not displaying on the printer and I'm not noticing it in the print queue on my PC.
05-29-2020 09:30 AM - edited 05-29-2020 09:31 AM
Greetings,
"Now, it keeps saying there's an error"
Where, what error?
On the printer, on the computer... what are the steps you perform to reproduce the behavior?
Is it in an error state from the moment its turned on, etc?
https://ugp01.c-ij.com/ij/webmanual/Manual/W/MX490%20series/EN/CNT/CNT_Myprinter_Trouble.html
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
05-29-2020 12:32 PM
Hi, Rick. As I said, there is no message on the printer. I also don't get a message on my PC showing specifically what the error is. All I see is the printe queue on my PC and under the Status column it says Error - Printing. The printer is turned on.
05-28-2020 09:41 PM
Thanks for the response! I'm using Windows 10.
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