Pixma MX490 printing error

[sinbin74]

Hello,

My Pixma MX490 printed once successfully. Now, it keeps saying there's an error, but doesn't indicate what the error is. The printer is connected wirelessly. Any suggests?

Thanks!

[Stephen]

Hello!

So that the Community can help you better, we will need to know the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options. 

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

[shadowsports]

List of error codes for the MX490...

https://ugp01.c-ij.com/ij/webmanual/ErrorCode/MX490%20series/EN/ERR/err_contents0100.html

In addition to what Stephen asked for....  We have to know what the error is in order to help or suggest how to fix.  Lights blinking, something??

[sinbin74]

Sorry for being such a noob, but where do I see the error code? It's not displaying on the printer and I'm not noticing it in the print queue on my PC.

[shadowsports]

Greetings,

"Now, it keeps saying there's an error" 

Where, what error?

On the printer, on the computer...  what are the steps you perform to reproduce the behavior?

Is it in an error state from the moment its turned on, etc?

https://ugp01.c-ij.com/ij/webmanual/Manual/W/MX490%20series/EN/CNT/CNT_Myprinter_Trouble.html

[sinbin74]

Hi, Rick. As I said, there is no message on the printer. I also don't get a message on my PC showing specifically what the error is. All I see is the printe queue on my PC and under the Status column it says Error - Printing. The printer is turned on.

[sinbin74]

Thanks for the response! I'm using Windows 10.