Pixma MX410 won't scan

[jmartora]

My Canon Pixma MX410 multifunction printer all of a suddn won't scan from my laptop.  We can copy a document manually and print from my laptop but I get the messsage above.  

[ArthurJ]

Hi,

I recommend removing the scanner/printer driver from your computer. Once the driver is removed, restart your computer and then after the restart, click the link below to reinstall the printer/scanner driver:

mp68-win-mx410-1_02-ea24.exe

If the same issue happens after the reinstall, there may be a security or firewall setting that is blocking your scanner driver. For that, I would recommend reaching out to Microsoft so they can troubleshoot your computer.