Hello NadineStein,
If the alarm light is solid, it would mean there is a problem with the hardware or ther is a power issue. You can try unplugging the printer from the power and then pressing the power button 10 times while the printer is unplugged. After that, you can plug the printer into a different power source and you can try turning it on. If the alarm is still solid, it would mean the printer needs service.
You can use the link provided HERE to log into your Canon account and check your service options. Outside of the 1 year warranty, you can contact our sales department at 1-800-385-2155 to use our Upgrade Program. The Upgrade program will give you a discount and free shipping on a replacement printer.
