Pixma MG7520 will Not Turn On

[fitzkake]

Hello, I have the Pixma MG7520. All of a sudden it just stopped printing in the middle of a job this morning and turned off. I since have not been able to get the printer to turn back on. I have unplugged several times and also moved to a different outlet. It starts to look like it's booting up, but then just shuts off. I have had the printer several years but it does not get heavy use; not sure if it's just age or if there is something else to try and get the printer to turn on. TIA

[ArthurJ · Accepted solution]

Hi,

Based on your description, you printer has experienced an internal hardware issue and would need to be replaced. 

If you printer is outside of it's 1 year warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[crchty-old_man]

I did use your solution and it worked fine, and there were no pimples or wart hogs harmed when I did it.  I am just disqusted that Canon did not come forward with this solution as soon as the problem started happening and also say they were working on a permanent solution

[sheri99 · Accepted solution]

I called Canon, this happened Tuesday to a whole lot of people.  Here is the solution:

SOLUTION: After a 1:57 hold time with Canon customer service.... I have the solution! (and that was 2 hours, not 2 minutes) If this is happening to you it is very easily fixed. [Removed per forum guidelines]  Although I wish I could sell it to make up for my 2 + hours of time.  Here is what you need to do to fix it:

Completely unplug your router and then turn on your printer (it won't stay on if your router is because of a linking problem with the router, that we are going to fix.)  So this is the step-by-step for the MG6620 and probably those models with similar menus, but whatever model you have just try to get to your DNS Server Setup. That is where the setting is that needs manually changed. So for the MG6620:

On the menu swipe to Setup, then find Web Service Setup then DNS Server Setup. Select Manual.  Press each set of numbers and change them all to 000 except the last set. That needs to be 001. So your DNS will look like this: 000.000.000.001  Click OK, then click No.

That's it. You should be good to print.

You are welcome!  Too bad someone at Canon doesn't just post this somewhere. Would've save a lot of people a lot of headaches, I'm sure. 

[tjd404]

Hey sheri99, you are GREAT! Can't thank you enough for you for posting a solution to this problem. I have an MG7520, I followed your directions; the menu and subs were the same as you described. Changed the DNS to ...001 and bingo, I was back online when the router booted up. I have printed and scanned from my computer and my iphone, works correctly.

As you said, why didn't Canon post that? Thank you again.

Tim

[d3lray]

Thanks sheri, it worked for my MG7520😊

[fitzkake]

Sheri99 thank you! Printer now turns on and is printing. Why couldn’t Canon just have posted this days ago and saved us all a headache. Hopefully you were able to multitask while on hold for 2 hours!

[ijacob007]

Is all this done on the printer?

[Mpow]

Yes.  As instructed above- disconnect router.  My MG7520 printer turned on after doing so. I had to swipe right from screen on printer to get to the set up menu. Was easily able to touch the last three digit code and reset to 001.  Turned router back on and now everything works. Good luck

[Lori21]

Thank you Sheri99 🙏 - Worked exactly as explained on my MG7520 ..🙂

[griddle]

Thanks Sheri99. I am able to print again thanks to your post! Most Grateful!!  : )

[SirLouen]

After reading this answer and marking forcefully the question as "SOLVED" I can observe that Canon has a feeble customer service worth changing. Never more a Canon in my life.