Pixma MG7520 will Not Turn On

[fitzkake]

Hello, I have the Pixma MG7520. All of a sudden it just stopped printing in the middle of a job this morning and turned off. I since have not been able to get the printer to turn back on. I have unplugged several times and also moved to a different outlet. It starts to look like it's booting up, but then just shuts off. I have had the printer several years but it does not get heavy use; not sure if it's just age or if there is something else to try and get the printer to turn on. TIA

[ArthurJ · Accepted solution]

Hi,

Based on your description, you printer has experienced an internal hardware issue and would need to be replaced. 

If you printer is outside of it's 1 year warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[sheri99]

I did that and was on hold for 2 hours.  That is why I posted the solution in here, so others wouldn't have to go through that.  Please see my post with the solution instead of calling.

[gem66]

Scammer Beware pretending to be Canon. Yesterday I went looking online for a solution to this issue for my Pixma mg7520. I ended up hunting down a website that looked completely like canon, with address usa.canon.com. Looked legit, had tech support on chat. They took my phone number and called me back. Then they went through with installing team viewer app and trying to tell me I had all this other stuff wrong with my computer and wanted to charge me anywhere from $99 to $699 to "fix" all my issues. I suspected this was BS, discontinued my call and called the canon 1 800-652-2666. They confirmed my suspicions, telling me that yes, what I had dealt with was a scam. They quickly fixed my problem for me by having me go into my printer settings. I needed to put in a new primary address in the settings and my printer is back working like normal. They assured me that Canon never charges for service on their products. The only transactions that will take place with the real Canon are when you actually purchase something new from them. So be careful folks. The scammers are looking more real all the time! 

[skierpaula]

Has Canon come up with any kind of fix for this major issue? Apparently affecting numerous models of Canon wireless printers.

[gem66]

This is not a canon website we are even on. This is part of their stupid scam at usa.canon.com. Call canon directly at 1-800-652-2666

[Stephen]

This is an official Canon site. 

[gem66]

Hi Stephen, as a moderator you can take my message out from above, as I realize now this is an official canon website. However, when I search your web page, the scammer is coming in on top of your webpage usa.canon.com, in a form of a tech support bubble. This is what led to the rabbit hole I ended up on yesterday. I think people should be aware of this so they don't end up getting duped! Thank you, sorry for the confusion, but this has all been a gong show since yesterday. 

[SamanthaW]

Usually that means you are performing a web search instead of going directly to a webpage, so you end up on a search engine with multiple results which likely don't have the url you searched for. For easy access, here is a link to our website: https://usa.canon.com/

[GBois]

Hi Samantha - any word from the higher ups at Canon on when they will break silence about the issue that is the topic of this string? Arthur J's response is not eliciting positive responses from the community.

[skierpaula]

Samantha, any word from Canon how to fix this issue? 

[sheri99]

SOLUTION: After a 1:57 hold time with Canon customer service.... I have the solution! (and that was 2 hours, not 2 minutes) If this is happening to you it is very easily fixed. [Removed per Community Guidelines]  Although I wish I could sell it to make up for my 2 + hours of time.  Here is what you need to do to fix it:

Completely unplug your router and then turn on your printer (it won't stay on if your router is because of a linking problem with the router, that we are going to fix.)  So this is the step-by-step for the MG6620 and probably those models with similar menus, but whatever model you have just try to get to your DNS Server Setup. That is where the setting is that needs manually changed. So for the MG6620:

On the menu swipe to Setup, then find Web Service Setup then DNS Server Setup. Select Manual.  Press each set of numbers and change them all to 000 except the last set. That needs to be 001. So your DNS will look like this: 000.000.000.001  Click OK, then click No.

That's it. You should be good to print.

You are welcome!  Too bad someone at Canon doesn't just post this somewhere. Would've save a lot of people a lot of headaches, I'm sure.