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Pixma MG7520 turns on but shuts off before I can access menu

leafstar
Apprentice

My Canon MG7520 was working perfectly until yesterday. It kept shutting itself off yesterday. Today it would start the process of turning on, but turn off before it would get to the menu. I know it's getting older, but it's worked so well until now. Is there anything I can do?

1 ACCEPTED SOLUTION

SamanthaW
Moderator
Moderator

Your satisfaction is important to us, and we apologize for any inconvenience you may be experiencing.  A firmware update is available to fully resolve this issue.   You can download the firmware update and find easy installation instructions HERE.  Just click where it says "Software & Drivers" to get started.

[Link updated.]

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78 REPLIES 78

pederson141
Contributor

Exact same thing happened to me.  If I unplug my internet and wifi I am able to turn printer on and can print via usb. If I plug wifi and internet back in print shuts off and will not turn back on. I shut my wifi setting off in the printer so it can not automatically connect. This is a work around for now. Canon definitely is doing something via internet with their printers. 

shaunbar12
Apprentice

This is likely pre-programmed product death.  My MG7520 was working perfectly and then suddenly shut off.  Now it turns on, tries to start and then shuts off.  It is either pre-programmed product demise or the software checks for 3rd party ink and is set to go into a failure.   It is shame.  

LongFellow17
Apprentice

It's really interesting that the same thing is happening to my Canon MG7520 right around the same time yours had this problem.  Have you resolved it yet?  I try turning it on, it powers up, then after a few seconds, it shuts down. 

Exact same thing happened to me.  If I unplug my internet and wifi I am able to turn printer on and can print via usb. If I plug wifi and internet back in print shuts off and will not turn back on. I shut my wifi setting off in the printer so it can not automatically connect. This is a work around for now. I believe Canon definitely is doing something via internet with their printers.

Disconntecting it from the wifi got mine running. But that seems to be the extent of it for now.

Yep same here. The minute I would reconnect my internet and the printer picked it up it would shut off the printer and I would be back at square one. I ended up resetting my printer back to factory when it was disconnected from internet so it can not pick up the internet anymore and so far it has stayed on. I just have to use a usb now which really makes me mad because I do a lot of printing via wifi. 

Vaudio
Apprentice

Pixma Mg7520 - Exact same issue. Turns on and then off when Wifi is connected. Operates when no Wifi is connected. Happened at the exact same time as everyone else. I hope Cannon reads this and fixes whatever is going on with their printers.

 

 

xxVOXxx
Contributor

CCL54
Apprentice

Same here. I don’t have the patience to print from a USB since what I’m trying to print is from my phone. I hope there’s a solution, I just bought a ton of ink cartridges!

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