cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pixma MG7120 not printing MS Office Documents

JoeFW
Apprentice

This regards Pixma MG7120 multi-function printer, bought 8/17/2014.  Running on Windows 10.

 

I tried unsuccessfully to reach anyone live at Canon, where I could discuss this.  Phone 800-652-2666 is what I found for Canon Tech Support.  There, I get a question about the phone number used when I first registered my product.

A Canon email dated 12/14/2014, pertained to certain printing matters; it cited my home phone number, my landline.

 

When I enter that phone number, the system says that number is not in Canon records; but does not accord me any opportunity to speak with anyone.  I feel sure that is what I used when I first got the printer; but, the system also does not like the cellphone numbers for my wife & me.

 

THIS IS NOT "AWARD WINNING CUSTOMER SERVICE, touted by Canon!

 

 

Here is my problem: We have an HP laptop with software loaded for the Canon printer.  Using that, we previously  printed successfully, pretty much anything.  To best of our knowledge, no settings changed in recent months.

 

In recent weeks, MS Office 13 documents – Excel & Word – have not printed.  In print pre-view, we see no numbers or text.  All we see is any color background.  We CAN print PDF files and web items.  I uninstalled and reinstalled the Canon program; no joy.

 

NOTE: The same software works OK with my desktop PC.  The issue is solely with the laptop.

 

Please help!!!

 

3 REPLIES 3

shadowsports
Elite

Greetings,

Since you can print .PDF and webforms, and have the printer functioning on another system normally it appears the issue is related to the HP laptop and its software environment. 

 

If Office is the only software exhibiting the behavior, I would suggest running a repair install of the Office Suite.

 

Control Panel > Programs and Features > find the Office suite listing a right-click > select "change > then Repair

 

Good idea to restart the system after running the repair, now retest.

 

repair.png

 

I understand you are looking for help, but this is clearly a problem with the OS or software environment, and not the printer.   

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

VOILLA!  Worked like a charm -- did have to re-boot to take effect.  Cigars around!

Thanks for your feedback.  Glad this worked for you.  

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

Announcements
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available forRF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!