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Pixma MG5420 Printer Head Installation-Virtually No Instructions Provided

BigTommy
Apprentice

My first Pixma MG5420 got the 5011 error you they shipped me out a refurbrished model but this time they expect me to install the printer head myself. If Canon expects the customer to do this they should at least provide detailed instructions on how to do so.All they provided were 3 tiny gray pictures that show you absolutely anything. Can anyone provide assistance in installing this?

 

They also claimed they would send me a different model but they sent me the exact same model. At this point I think I'd rather just get my money back. Is that possible?

1 REPLY 1

Ramona
Authority

Hi BigTommy,

 

To install the print head and ink tanks in your PIXMA MG5420, please follow the steps located at the link below:

 

PIXMA MG5420 Installing Print Head and Ink Tanks

 

Should you require further assistance with the printer, please call or email us at one of the methods on the Contact Us page and a represenative will be happy to assist you.

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