06-24-2021 04:39 PM
Hello,
I have a pixma MG3620 that was working perfectly fine this morning but it suddenly started printing only every other line. I have recently refilled the ink cart manually (to save money) and it was working fine until today (time of this post). I noticed that it is mainly happening with monochromatic prints. I have cleaned the print head of the ink cartriages but am still yielding the same result. Please help. I have attached the various prints that i have printed that have this issue.
06-26-2021 10:46 AM
Greetings,
I would suggest you perform all of the maintenance checks,, Nozzle check, Alignment, Check the encoder timing strip is not dirty, etc, In the end it might be the 3rd party ink, but you didn't say how long you had been using it, or if it worked correctly prior to this.
Tooubleshoot Print Quality Issues:
Canon : PIXMA Manuals : MG3600 series : Print Results Are Unsatisfactory
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
06-26-2021 11:53 AM
@shadowsports I’ve only had the printer for less than a year and it was working perfectly fine right up to about 2 hrs prior to my initial post.
07-01-2021 03:32 PM
Hi,
I recommend you contact Canon support at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST excluding holidays.
You will need to have a Canon account when you call. If you have not created account, please click HERE:
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.