05-15-2020 05:27 PM
I have followed all the steps in the installation book and on Canon website, it just does not nonnect the our WiFi network.
05-16-2020 10:41 AM - edited 05-16-2020 06:01 PM
Greetings,
We understand this can be frustrating. "Does not connect to our network". Unfortunately this is not enough of a problem description. It doesn't tell us what you've tried, or what happened when you did it?
What steps have you performed?
Result?
Error messages, etc?
Windows / MAC?
Your wi-fi network is?
Is it using SMART Connect (One SSID name) for all networks?
Note: the printer can only connect to a 2.4Ghz broadcast.
Windows:
http://downloads.canon.com/wireless/setup_mg3620_win.pdf
MAC:
http://downloads.canon.com/wireless/setup_mg3620_mac.pdf
"Followed all the steps" ... you'll have to share these.
IJ Networking Tool set up.. sees the network, doesn't see it?... I get to step X and nothing else happens?
We can try to help, but not without more information from you.
Thanks
~Rick
Bay Area - CA
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