cancel
Showing results for 
Search instead for 
Did you mean: 

Pixma MG3620, Connected to Win11 laptop by cable, not found by laptop settings

davethompson413
Contributor

Brand new printer, reasonable new laptop. The laptop is connected to the printer via a USB cable. We dont have wifi, except for metered hotspots on cellphones. The laptop recognizes that there is a device that's connected -- it beeps when the printer is powered on or off.

But the laptop doesn't recognize it as a specific printer.

I downloaded the driver from the Cannon website. I opened the .exe file to install the driver, but that didnot work.

So, I downloaded the driver and the "software". Now the software is telling me I dont have the driver, and wont allow any other action.

The laptop's settings do not recognize the printer, nor the driver.

So far, my printer is useless, and I'm frustrated.

 

Help, Please!

7 REPLIES 7

Danny
Moderator
Moderator

Hi, davethompson413!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

The laptop is running windows 11.

normadel
Enthusiast

Did you install driver/software BEFORE ever connecting the printer to the computer? This is what the directions typically call for.

Go to Settings > Apps> Apps & Features and uninstall any entries relating to the printer. Restart computer and start from scratch, following Canon's instructions exactly.

When i type in that website, it diverts me to cannon.com, with no link to get to ijsetup.

 

For a technolgy company, this seems quite laCannon is at2 strike me. 

When i type in that website, i get diverted to cannon.com, with no link to the ijsetup. For a technology company, that's rather lame. Cannon is at strike two. I'll await advice and try one more time, but then I return he printer.

A card came with the printer that instructed you to go to the IJSetup site. It's very easy to misspell and end up in the wrong place. Here is a shortcut: canon.us/ijsetup - it will redirect you to the Canon Global site and you will get a wizard to download the complete driver suite for your printer. 

Went to the site, downloaded the file, opened the file. Followed instructions from the sheet.

IIm returning the printer in the morning. What ever happened to plug and play?

Strike three, the computer does not reognize the printer or the driver

Announcements
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM