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Pixma MG3600 input paper jam

Stuart1945
Apprentice

Pressing the print button the printer grabbed about 20 sheets of paper in the feed tray and took them in all at once. The stack of papger got all the way into the printer. It is still visible through the feed slot. Tried all the trouble shoot paper jam videos Canon has online. None works.  Any ideas?

3 REPLIES 3

Michael
Product Expert
Product Expert

Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

LEP
Apprentice

I do not see 'contact us'. Did you ever get resolution to your paper feed jam? 

 

   Everything that Canon published about a paper jam where you could not see the paper suggested having a professional printer repair. Since I only paid $34.00 for it I replaced it with one just like it for $34.00.  The jam was created by using card stock paper which I had used before just fine. I just won't use card stock again. Thank You

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