08-22-2017 12:53 AM
My printer will not scan from the quick menu. An error message will pop up saying "Printer in use or an error has occured. Check Status." I am able to scan using paint. I'm using windows 7. I've tried rebooting the printer and laptop, uninstalling the drivers and reinstalling still no way to scan using the utility.
08-23-2017 07:09 AM
Hi mross,
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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