Hi Shar85,
Please turn your PIXMA MG2922 off.
Once your printer is off, please turn it back on. When your PIXMA MG2922 starts making noises, quickly disconnect the power cord. Open the cover and you should be able to manually move the carriage to the replacement position.
If you are unable to access the ink cartridges, your PIXMA MG2922 would require service. If your PIXMA MG2922 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:
https://mycanon.usa.canon.com
If your PIXMA MG2922 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
