Pixma IP4700 prints only outline of text when on "Plain Paper" setting

[richmondscribe]

When trying to print black text on Plain Paper setting only the outline of the text prints. If I change the setting to Matte Paper, the text prints normally. I've attached the print settings (from a Photoshop CS5 document). Have I gotten a setting wrong? Or is there a way to troubleshoot the problem on the printer. BTW, a test print on plain paper prints OK.

[SamanthaW]

Hi!

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[richmondscribe]

iMac OS10.11.6

[Patrick]

Hi richmondscribe,

With your PIXMA iP4700 powered on and plain paper loaded, please press and hold the RESUME button on your printer until the power light blinks two times.

A test page will print.

Please compare your printout with the example below. If it does not match the example, please perform a few printhead cleanings. To perform a cleaning, press and hold the RESUME button until the power light blinks once.

Perform 2 or 3 cleanings and then print another test page.

If the test page still does not print correctly, your PIXMA iP4700 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.