cancel
Showing results for 
Search instead for 
Did you mean: 

Pixma G7020 - Print Quality Degraded on Black Text After 2nd or Third Page

Koori
Apprentice

Hello, I am trying to troubleshoot my Pixma G7020. It has only 1100 pages on it since I bought it, and still has plenty of ink.

 

The issue is, when printing documents usually by the 2nd or third page, the black output is heavily degraded and faded out. I've tried doing alignment check and have tried both standard and deep clean functions of the printer to try to resolve the issue. Color head works fine. Is it possible I may just have a faulty black print head? If so, what is the part number I need to replace it?

2 REPLIES 2

Koori
Apprentice

I'd like to add that I have updated to the latest firmware, which I believe is 1.030.

Patrick
Product Expert
Product Expert

Hi Koori,

Because performing multiple printhead cleanings did not resolve this issue, please perform an ink flush.  To perform this, please follow the steps on this page:

https://ij.manual.canon/ij/webmanual/Manual/All/G7000%20series/EN/NTR/ntr_h_01.html

If you continue to have difficulties, please contact our support group using the following link:

https://mycanon.usa.canon.com

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Announcements

07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500