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PIXMA MG7120 Idle, NOT printing

yoenni2020
Apprentice

My MG7120 has been idle for a few days. I have tried everything and nothing works. I turn it on/off, I also tried and reset it on my Mac and its not showing up to add it again. I add it with the host name and it worked but still appear as idle. The printer has ink, I checked the cables, my Mac and the printer are on the same wifi. I dont know what is wrong. What can I do? HELP

3 REPLIES 3

Patrick
Product Expert
Product Expert

Hi yoenni2020,

What version of OSX is installed on your Mac?

To determine this, please click on the Apple in the upper left corner and then About This Mac.

 

 

 

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My Mac is running on OS Monterey 12.2 but the printer can't be found on my iPhone either. 

Hi yoenni2020,

Because this issue is happening with both your Mac and iPhone, it could be caused by your router.  Please view Apple's page below for recommended settings on your router:

https://support.apple.com/en-gb/HT202068

 

 

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