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Pixma G6020 printer triangle light on solid.

Kevin_O
Apprentice

Hi, 

I have a Pixma G6020.  The orange triangle light is on solid and the display just says "Canon".  If I press the power button, the yellow indicator light comes on but I can do nothing else with it.  None of the buttons are responsive.  

The ink levels are good.  I've tried unplugging for several minutes and plugging back in.  

Help appreciated. Thanks!

Kevin

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Try leaving it unplugged for an hour but if the issue remains, the printer would require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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