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Pixma G6020 not working. Solid orange triangle light on.

Kevin_O
Apprentice

I have a Pixma G6020 that I bought not much more than a year ago.  I doubt I have printer more than about a dozen sheets since owning it.  The orange triangle light is on and the display just says Canon.  I have left it unplugged for days and tried reset button combos I found online.  Nothing will fix it.  What's wrong with this printer?  What does the solid orange triangle mean?  

Thanks! 

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

The is a general hardware failure and the printer would need to be replaced. 

 I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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