Canon Community

samohtsirhc · ‎05-10-2020

My printer stopped printing magenta, then after trying to clean the nozzles the yellow stopped. Looking inside I saw the tubes with ink were empty. Looking through the manual(s) it looked like I need to do a ink flush or system cleaning but when I tried that it beeped and starting showing error code 5B00. I've found some reference to putting it in service mode to reset a counter, is there any official documentation on that?

The printer is about 2 years old and still on the initial ink and I recently had to replace a warped print head.

shadowsports · ‎05-11-2020

Greetings,

A bunch of info is available if you search using Google, but there is no official end user solution to this issue since the ink absorber is not a user serviceable part.

https://community.usa.canon.com/t5/Printer-Multifunction-Support/Pixma-G4200-Error-Code-5B00/td-p/27...

You can try the reset procedure, or clean the ink absorber manually, put the unit into service mode and run the WIC (Waste Ink Counter) Tool to reset the counter. These suggestions are not supported by Canon.

They recommend you to send the unit in for service: 1-800-OK-CANON (1-800-652-2666)

~Rick
Bay Area - CA

~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

View solution in original post

canonisascam · ‎10-26-2024

Canon is such a scam, tricking you into getting a big tank ink refill but then tricks you into buying a new printer because this code "5b00" is something that the user cannot service on their own.

Canon Community

Pixma G4200 error code 5B00