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Pixma G2420 1070 error

LeeSA
Apprentice

Hi all

Roller cleaning error even after cleaning. Managed to print a head alignment page and then tried to clean the rollers and print again, nothing. Error seems to be in a loop. Rollers seem to be working. Is there a way to reset the software on the machine?

Unfortunately I have lost the receipt and the shop I bought it at refuse to repair the machine without it (have the box and manual and credit card receipt). It's 7 months old.

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