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PIXMA MG3620 unresponsive

soulman
Apprentice

Pixma 3620/OS is Windows 11

Setup is complete.  I have a blue light indicating Wi-Fi connection.

Printer will not respond.  Error message says "estimated ink levels".  This is brand new printer with brand new Canon Brand ink installed.  I've had this model before and have never had this issue.  Any thoughts on what's happening here? 

1 REPLY 1

DerrickL
Authority
Authority

 

I assume that your printer is an MG3620, a good printer I own one as well.

First make sure the cartridges are locked in properly. Normally the printer flashes an orange light if there is a problem with the cartridges themselves. 

 This estimate ink levels message indicates that the printer cannot see the ink levels. Usually this is a sign the full driver package has not been installed. All the software can be found here: https://www.usa.canon.com/support/p/pixma-mg3620  download the full driver and software package and install it. 

Here is a guide (the video is a bit basic but I watch it when I installed mine) written instructions to connect to a Windows pc is just below the video. The setup connects your printer to your PC and the PC connects it to your wifi. I connected my MG3620 using  a printer cable, and setup network printer sharing so other devices can print. 

https://support.usa.canon.com/kb/s/article/ART162917

 

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