Paper Jam in TR8520

[NPLONGO36]

I have cleared every possible area of this printer where paper could be, have followed all instructions given but still get a 1300 code.  I've even pushed card stock into the paper track with nothing showing.

Any suggestion?

[Patrick]

Hi NPLONGO36,

To clear the 1300 error you are experiencing with your PIXMA TR8520, please follow the steps provided on this page:

https://ij.manual.canon/ij/webmanual/ErrorCode/TR8500%20series/EN/ERR/1300.html?ref=1300

If the 1300 error persists after folllowing those instructions, your PIXMA TR8520 would require service.  If your PIXMA TR8520 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TR8520 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.