Paper Jam in PIXMA TR7020a, No Paper Found Inside

[Philipspahr]

My printer is TR7020a.  The little yellow light on the lower right of the display is on and the message display says Support Code 1500, Remove paper jam and press OK.  I have looked in all the places I've ever seen paper jams and can find nothing.  Nothing I can do will restart my printer. It's a nearly new printer, only a few months old.  What should I do?.

[866-2037571_USA]

Hi, 

The best solution here, Solution

Go through the manual and try the given steps in https://support.usa.canon.com/kb/index?page=content&id=ART177736

There are two options currently available to you.

1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
    
2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.

[866-2037571_USA]

Hi, you may try the best solution is here: Solution