PIXMA stops printing cyan.

[TXbirder]

My PIXMA TS9120 suddenly stopped printing cyan.  The tank was half full.  I ran the clean head and deep clean head procedures.  No luck.  I installed a new Canon ink tank but this did not help.

Do you have any suggestions before I take it to a repair shop?

John

[shadowsports]

Hi John.

Nothing besides shutting the device off and unplugging.  Remove and reseat the print head, then reconnecting and powering on.  A head cleaning and tank replacement should have helped.  Without an error message to confirm what's wrong, you are going to need service and repair.

[TXbirder]

Thanks

[ArthurJ]

hi TXbirder,

Is your printer still in it's 1 year warranty?

[TXbirder]

Nope.  2+ years old.

[Patrick]

Hi TXbirder,

You are eligible for Canon's Upgrade Program.  This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system.  This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET).  If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight.  Let them know you have been working with technical support and the Canon Upgrade Program was offered.