PIXMA ix6820 ink smudge on backside of paper

[Bu_bby]

Hi, I was wondering if people knew how to clean the ink rollers of a pixma ix6820. Whenever I print, there seems to be an imprint of an old print job on the backside of the paper. I'm assuming its because the rollers are dirty and covered in ink. Any help is greatly appreciated!

[DerrickL]

Here is the guide to clean the rollers:

https://ij.manual.canon/ij/webmanual/PrinterDriver/W/iX6800%20series/1.0/EN/PPG/dg-c_roller.html

[Bu_bby]

Hi I have done this procedure already and it seems this procedure is more for cleaning paper particles and if the paper is not being fed properly. I don’t have issues with the paper being fed nor paper particles, but if this procedure also works for ink smudges should I run it a couple of times more? 

[Patrick]

Hi Bu_bby,

Please try performing a bottom plate cleaning:

iX6800 series > Cleaning the Printer > Cleaning the Inside of the Printer (Bottom Plate Cleaning)

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[DerrickL]

I don't think it would hurt. I also suggest purchasing some roller cleaning sheets from Amazon. 

https://www.amazon.com/s?k=printer+cleaning+sheets&crid=2GYFWLO3EBYLR&sprefix=printer+cleaning+sheet...

[Bu_bby]

I’ve done the bottom plate cleaning and it doesn’t seem to work. Weirdly enough the print smudge mainly seems to appear when I print specifically on 4 by 6 

[DerrickL]

Causes of Smudge Marks on 4x6 Printouts

Smudge marks on 4x6 printouts can be attributed to several factors. Here are the main causes:

Paper Type

• Inappropriate Paper: Using paper that is not suitable for your printer can lead to smudging. Ensure you are using the correct type of paper designed for your printer model.

Printer Settings

• Margin Settings: If the margins are set to none in the printer driver, it can cause smudges. Make sure to configure your document with appropriate margins.

Continuous Printing

• High Volume Printing: Continuous printing jobs, especially those with many images, can lead to smudging. Adjusting the cleaning settings of the printer may help.

Solutions to Prevent Smudging

To address and prevent smudge marks on your 4x6 printouts, consider the following solutions:

Solution	Description
Use Appropriate Paper	Ensure the paper meets the printer's specifications for optimal results.
Check Margin Settings	Set appropriate margins in the printer driver to avoid edge smudging.