PIXMA iX6820 Error 1300

[emileewalsh]

Hello! I had a paper jam yesterday and removed all of the paper (it never came apart/stayed in tact) and I still have a paper jam error. I've tried resetting my printer with no luck and I can't run the "clean rollers" maintenance because of the error.

[Danny]

Thanks for joining the conversation, emileewalsh!

So that the Community can help you better, we need to know exactly which Canon printer model you're using.  Canon USA has released two printers with the number 6820 in their name, so please let us know whether you're using the PIXMA MG6820 or the PIXMA iX6820. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[emileewalsh]

PIXMA iX6820 is the one i have!

[emileewalsh]

any thoughts on how to fix this?

[emileewalsh]

Still looking for help on this

[ArthurJ]

Hi, 

It sounds like an internal hardware issue and the printer would require service. If the printer is in its 1-year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

You can take advantage of this offer by calling the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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