PIXMA iP8720 - Unable to print - Support Code 1250

[kristenb]

I can't get my new Pixma to print. It's a set-up issue, I believe, configuring the printer with my network. I've tried installing the software and syncing the Pixma with 3 different Macs - my laptop, my 27" desktop (wired connection) and my new Apple M3. Also tried using the Canon Print app from my iphone.

I follow all the instructions, but nothing works. The closest I got was with my 27", with which I'm using the USB cable. The printer shows up as one of my options, but won't print a test page or any document I send to it.

I tried again before sending this message, and now see an error that says:

Support Code 1250 - document cannot be printed because the front cover is closed. 

But the front cover is not closed. It's open with the paper tray completely extended. And of course that doesn't help with the 3 other devices I'm trying to connect.

What next???

[Patrick]

Hi kristenb,

Because you are experiencing a 1250 error with the frotn cover open, it would appear that your PIXMA iP8720 would require service.  If your PIXMA iP8720 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA iP8720 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA iP8720 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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