PIXMA TS9530a loud grating sound and does not print, error code 5100

[dreaddy22001]

Hi.  My 1 year old printer does what sounds like cleaning activities then, when about to print, emits a loud grating sound followed by an error message that states there is a object clogging something.  There is none.Support Code 5100.  Any suggestions?

[Patrick]

Hi dreaddy22001,

It would appear that your Canon printer may require service.  Please contact one of Canon's Technical Support Representatives by using the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button to access your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[DerrickL]

Sounds like a cartridge carriage problem, the 5100 is related to a serious error with the cartridges or the print head. Check for some kind of obstruction around the heads and the rollers. Open all doors and make a very careful examination of the inside of the printer.