PIXMA TS9521c Printer Won't Print Color

[rrd-design]

I feel as though I've exhausted all of my known options:

• Deleted and re-added my printer
• Downloaded multiple different drivers, CANON print, etc.
• Tried LAN and USB connections
• Deep clean, nozzle check, align print head (all maintenance)
• Removed ink cartridges and manually cleaned 
• Removed possibly "older" but not empty color cartridges and replaced with brand new ink
• Tried multiple different color print settings
• Printed from web, PDF, Photoshop, and CANON print app
• Tried rear and main trays
• Reset all printer settings

But haven't been able to get ANY sign of color to print. Not even a smudge. Online I saw a tutorial where he flushed out the nozzle heads when manually cleaning and tried that as well. I'm really at a loss for what to do, and am not sure why it is happening. 

It is also having Wifi connectivity issues. We have ours setup as 3 networks (Google Fiber – 2.4 GHz, 5 GHz, and 6 GHz). I tried bluetooth, manual, and wireless connections. It was having trouble connecting with any options I tried ("One router", "all routers", LAN plugin via extender). So after trying for hours, I decided to do a hard connection via USB and it is connected fine. Doesn't solve the issue though. 

I was trying to rule out if it was a software/tech issue or a physical issue with the device. I'm started to think it may be the device but I can't figure out why, with all color options enabled, it wouldn't print a speck of color. HELP! Thank you!  

[Patrick]

Hi rrd-design,

It would appear that your PIXMA TS9521C may require service.  If your PIXMA TS9521C was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS9521C and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TS9521C is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[DerrickL]

Looks like you did almost all the recommended repair step.

Additional Troubleshooting Steps

Air Bubbles in Ink Cartridges

• Remove and gently shake the ink cartridge to disperse air bubbles.
• Reinsert the cartridge and run a test print.

Third-Party Ink Compatibility

• If using third-party ink, consider switching to genuine Canon cartridges to avoid clogging issues.

Firmware or Software Glitches

• Check for firmware updates on Canon’s website and install them.
• Restart the printer after updates to apply changes.

By following these steps, you can diagnose and potentially resolve the color printing issues with your PIXMA TS9521C printer.

1. Canon Community Forums

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   PIXMA TS9521c Printer Won't Print Color - Canon Community

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