PIXMA TS9521C, Set printer to black white only, now can't get back to settings to switch to color

[jzapor]

I have been working on this for 3.5 hours. I am afraid if I stop, I will forget what I've learned so far! Some months ago, I switched my printer to only print black and white because the color ink was low, and it wouldn't print at all. I felt brilliant because I was able to figure that out. Now, when it's time to get that color back, I can not get in to change it. I'm on a mac, going to utilities>printers>trying to get to the show printer webpage, but I get a "hackers will see this page" message and it won't let me get past it. I'm guessing I changed this back when that utilities option was in the software, and since it is airprint apparently now I must go through that button that leads to an insecure site (I tried "allowing" everything on that site). I learned I could try by getting the IP address and opening that in my browser...which leads to a login button, which leads to another security message. (which I also tried to allow). I'm very frustrated that it is so hard and I just spent $75 on ink that I can not access. This is crazy!!!

[SamanthaW]

Hi!

To have a better understanding of your issue, please let everyone know the printer model you’re working with along with any other information you think might be helpful for the Community to know.

If this is a time-sensitive matter, please check out your other support options here.

[jzapor]

Sorry, it is a PIXMA TS9521C, purchased a few years ago. Mac OS system is updated. 

[Patrick]

Hi jzapor,

As a test, please attempt to print an image or color document from your phone using the Canon PRINT app.

Are you able to print in color from your phone?

More information regarding the Canon PRINT app can be viewed here:

   

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[jzapor]

Thank you. It pretended to print, and out came a blank sheet of paper. 😔

[Patrick]

Hi jzapor,

Please print a test page following these steps:

1.  Turn your PIXMA TS9521C on and load plain paper into the cassette.

2.  Please tap the gear icon at the bottom of your printer's display.  

3.  Tap Maintenance.

4.  Tap Print nozzle check pattern and then Yes.

A test page will print.

Please take a photo of that page and then please attach that image to your reply of this post.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[jzapor]

 

[Patrick · Accepted solution]

Hi jzapor,

The nozzle check that you provided is not printing correctly.

Please follow the steps provided in the manual to resolve this issue:

TS9500 series > Maintenance > If Printing Is Faint or Uneven > Maintenance Procedure

If your PIXMA TS9521C still does not print correctly after following the procedure provided in the manual,  your PIXMA TS9521C would require service.  If your PIXMA TS9521C was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS9521C and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TS9521C is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[jzapor]

Thank you so much! That worked! I did try this initially and it did not print any colors, when you asked me to do it in our previous discussion it came of smeared but with color, and this request to do it again (a 3rd time) yielded perfect. I didn’t realize that it could need multiple cleanings, but it makes sense. Thank you so very much!