PIXMA TS9521C Lines in photo prints

[emiama]

Hi, I have a Pixma TS9521C printer. It has started printing photos with lines (uneven coloration on the prinits in horizontal lines pattern). I have run cleaning, deep cleaning, print head alignment, but no help. What should I do to fix it? Thanks

[Stephen]

Hi there!

So that the Community can help you better, we will need to know more information.

Which version of Windows or macOS are you using?
How do you connect to your printer (USB or WiFi)?
What kind of paper are you using?
Which app are you using to print your photos?
Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

[emiama]

Hi Stephen:  Windows 10 Pro; Wifi; Pacific Inkjet 5x7 Premium Matte Photo Paper; Google Photos and/or Adobe Photoshop Express; printer is less than 1 year old. Thanks and have a great day too

[ArthurJ]

Hi,

After the cleanings, did you print a nozzle check? If so, did you see any lines in the color bars on the print out? 

We look forward to your reply. 

[emiama]

Hi Arthur J, I'm back to it now, have printed the nozzle check and do not see lines in the color bars on the printout. What now, and thank you