PIXMA TS9020 only prints pink hues-- no cyan!

[CinnaRo]

Hello,

My Canon TS9020 printer is not printing BK or C (Black and Cyan).

I have run a nozzle check, Clean, and Deep clean cycle and neither of these functions have solved the issue.

Everything is printing in yellow and pink, the PGBK cartridge is working too. I installed new ink and got the same problem. I check the pads on the cartridges and the new and old both produce ink when you touch the pad. 

My issue is exactly like the one here: https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Pixima-TS9020-Printing-Pink/m-p/363259 
And the rep said to contact support -- support sends me to a page that says they are remaking their website, therefore the community is the ONLY place I can ask for help -- I cannot replace this printer because it is no longer sold, I manually fixed the white gear issue so I could extend its use (not knowing that was a known issue) -- but now I have this problem, and I cannot fix it without help!

[Stephen]

Hello. I apologize for the confusion. That link was from before our website relaunch. I've updated the link. You'll find your personalized support options within your My Canon Account at canon.us/account

[CinnaRo]

That is exactly where I have tried to contact support -- uploading an image of that page. It is down, therefor I cannot contact anyone via that link. Community seems to be there only support page working.

[Stephen]

We weren't made aware the My Canon Account page would be down for maintenance today. Phone support is closed on the weekends. The Canon Community isn't for immediate help.

[CinnaRo]

I will take any help the community has! This printer is my longest lasting one, I'd like to know if anyone has ever found a fix-- because I'd rather my $20 go to a new printer than a no fix solution through support if someone has already dealt with this.

[Stephen]

Hello! We absolutely understand! That's why if you need to pay for phone support and they can't resolve your problem, you're given the exact amount you pay as credit toward a new printer via the Canon Upgrade Program.