Hi! Thanks for contributing to the Canon Community. I see that nothing happens when you click on the Print button within the print dialog box.
This problem can happen for a variety of reasons. We may need more information before we can help. For now, please check if the following information helps.
First, you should check the little screen (display) on the printer and make sure it is not displaying an error. If there is an error on the printer, it will need to be cleared before you will be able to print. Here is a link:
https://ij.manual.canon/ij/webmanual/ErrorCode/TS7700%20series/EN/ERR/err_t_07_01.html?ref=err_t_07_...
Next, please check the print dialog box that opens on your computer. That dialog box should show the selected printer. If you do not see the Canon TS7700 series in the Printer box, please change it to Canon TS7700 series before printing.
If there is no error on the printer's display and the name of the printer is selected within the print dialog box, please check the Print Queue on your computer. When you click print, the print job should be sent to the Print Queue. We need to know if the job is getting there. If there is a previous job that has an error on it, it may be keeping the rest of jobs in the queue from printing. Should that be happening, deleting the job that has the error may clear the problem.
How you check the Print Queue on your computer depends on what type of computer you have and what operating system it is running. On a computer running Windows 11, you would do the following:
- Click on the Windows symbol in the bottom bar of the computer screen.
- Click on the Settings symbol (mechanical gear or wheel).
- Click on Bluetooth and Devices in the left column of the Settings window.
- Click on Printers and Scanners on the right column of the Settings window.
- Click on your printer in the list of printers.
- Click on the Open Print Queue option.
If your computer is not running Windows 11 and you need help finding the print queue, please write back and tell us what operating system your computer is running (e.g. Windows 10, macOS Tahoe V26, Chrome).
If there is nothing in the Print Queue, it may be that there is no communication between the printer and the computer. If you are using a USB cable to connect the printer to your computer, I recommend checking the connection on both ends of that cable. I also recommend connecting the cable directly to a USB port on your computer (without using an external USB hub or any sort of cable adapter). If you have a desktop computer, please make sure the cable is connected to a port on the back of the computer.
If your printer is connected through your Wi-Fi network, I recommend checking the network information. You can find the instructions for printing out the network information in the following section of the printer's manual:
https://ij.manual.canon/ij/webmanual/Manual/All/TS7700%20series/EN/NTR/ntr_n_01_04.html
When the information prints, you will see line numbers on the left column. Please check the Signal Strength and Link Quality first (lines 3-2-1 and 3-2-2). We recommend placing the printer in a location where the routers Signal Strength and Link Quality are above 70 percent for best results.
Next, please check the SSID in line 3-2-6 and make sure it matches the name of your Wi-Fi network. If it does match your network please make sure that your computer is currently connected to the same network. If your computer is connected to your network but also connected to a VPN (virtual private network), you will need to disconnect from the VPN. Your computer will not be able to communicate with the printer while it is joined to an external VPN.
Finally, please check the IP Address in line 3-2-12. The address will consist of four number separated by dots (like 172.130.1.14). The first number in the address should start with one of the following: 192, 172, or 10. If your printer is connected to your Wi-Fi but the first number in the IP Address is 169 or if the IP Address field is blank, that means your router is experiencing an issue.
If you believe the issue may be with your router, you should restart it. For most routers, that means you will need to disconnect the power cable. Please leave the power cable disconnected for a minute before reconnecting. Then, give the router 2-3 minutes to finish turning on and setting up. After that, you can restart the printer (turn it off and on with the power button). Please try printing again when the printer finishes turning on.
If you find that the printer is not connected to your Wi-Fi network, please use the instructions in the following article to connect it to your router:
https://support.usa.canon.com/kb/s/article/ART184399
If you still need help, please write back and provide answers to the following questions:
- What operating system is your computer running? (e.g. Windows 10, macOS Tahoe V26, Chrome)
- How is your computer connected to the printer?
- If connected with a USB cable, are you using an external USB hub or adapter?
- Were you able to print the network information (a link to the instructions provided earlier)
If not, what error code and message appeared on the printer's display?
- If connected wirelessly, please provide the following details from the network information:
Line 3-2-1 Signal Strength:
Line 3-2-2 Link Quality:
Line 3-2-12 IP Address: (the numbers before the first dot)
- Does the name of your Wi-Fi appear to the right of SSID in line 3-2-6 in the Network Information page?
- Were you able to verify that your computer is connected to the exact same network?
- Did you try restarting your router and the printer?
- Is the Print Queue on your computer empty?
- When you go to print, does the name of your printer appear as the selected Printer in the print dialog box?
- If there is any other information that may help, please provide it here.
I hope this information helps. Thanks again.
